Refund policy
At Ink Collapse, every piece starts as art, and we want it to land on you exactly the way it should. If something isn't right, we'll make it right.
What we'll refund or replace
- Wrong item: you received a different design, size, or color than you ordered.
- Damaged or defective items: tears, holes, stitching problems, or a print that arrived flawed (misprinted, peeling, faded, or cracked).
How to request a refund
- Email us at support@inkcollapse.com within 30 days of your purchase date.
- Include your order number and a brief description of the issue.
- For damaged, defective, or incorrect items, please attach a photo. It helps us resolve things faster.
We'll review your request and get back to you as soon as we can. Once it's approved, your refund will go back to your original payment method. [Optional: Add your typical turnaround, e.g., "within 5-7 business days."]
What's not covered
Refunds don't apply to items that have been worn, washed, or altered, or to issues caused by normal wear and tear or by not following the care instructions included with your order. [Optional: Add your stance on sizing exchanges and change-of-mind returns here.]
Caring for your art
To keep your print looking its best for the long haul, follow the washing and care instructions included with your purchase.
Policy updates
We may update this policy from time to time. For the most current version, contact us at support@inkcollapse.com.